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SILab

Services

What we build.

Every service is delivered as a production system: documented, secured and integrated into your existing infrastructure.

AI chat and assistants

Conversational assistants

What it is

A conversational assistant on your website, WhatsApp, Telegram or Messenger that answers from your organisation's documents and procedures — not from generic models.

Who it is for

Companies with high volumes of repetitive questions — customer support, sales, onboarding — and institutions that inform citizens.

What the client receives

  • Assistant configured on the chosen channels
  • Knowledge base with cited sources
  • Conversation monitoring dashboard
  • Handover and documentation for the internal team

Example uses

  • Automatic answers to frequent questions, 24/7
  • Booking and rescheduling without an operator
  • Qualifying leads before commercial contact

AI voice receptionists

Intelligent telephony

What it is

A voice receptionist that answers calls, understands the caller's intent, books appointments, provides accurate information and transfers to a human only the cases that require it.

Who it is for

Clinics, service centres, logistics companies and institutions with overloaded phone lines.

What the client receives

  • Voice system with natural speech, in the required languages
  • Integration with the calendar and booking system
  • Complete log of calls and actions
  • Escalation scenarios to human operators

Example uses

  • Answering calls outside working hours
  • Appointments confirmed automatically by phone
  • Informing callers about the status of their files

Web and mobile applications

Complete digital product

What it is

A web or mobile application built from scratch, with artificial intelligence embedded in the workflow — not bolted on afterwards.

Who it is for

Companies launching a new product or digitising a core process: from internal platforms to customer-facing applications.

What the client receives

  • Production application, web and/or mobile
  • Secured backend with AI modules
  • Authentication, roles and audit logging
  • Monitoring, alerts and launch support

Example uses

  • Internal document-analysis platform
  • Automatic quotation app for customers
  • Field-work tool for operational teams

Agents and automation

Supervised autonomous processes

What it is

AI agents that execute entire process steps: reading documents, filling in forms, updating systems and reporting. Humans approve, agents execute.

Who it is for

Organisations with well-defined repetitive processes: back office, finance, procurement, HR.

What the client receives

  • Agents configured for the target processes
  • Human approval flows where required
  • Auditable log of every action
  • Integration with existing systems

Example uses

  • Processing invoices received by email
  • Automatically updating CRM records
  • Preparing documents for approval

Document processing

OCR and classification

What it is

A document-processing pipeline: scanning, field extraction, classification and validation, with measurable accuracy for each document type.

Who it is for

Companies and institutions handling large volumes of case files, invoices, contracts or applications.

What the client receives

  • Extraction models tuned on real documents
  • Human-validation interface for uncertain cases
  • Integration with the archive and storage systems
  • Accuracy report on test batches

Example uses

  • Digitising counter-submitted case files
  • Extracting data from invoices and contracts
  • Automatic classification of incoming correspondence

Knowledge bases

Internal knowledge

What it is

A knowledge base over your organisation's documents: employees or citizens ask a question and receive a precise answer with a reference to its source.

Who it is for

Organisations with vast, inaccessible documentation — regulations, procedures, manuals, internal decisions.

What the client receives

  • Document indexing with role-based access
  • Question interface with source citation
  • Automatic updates when documents change
  • Full access management

Example uses

  • Instant search through internal regulations
  • Documented answers for new employees
  • Assisting counter staff with internal legislation

Computer vision and prediction

Vision and prediction

What it is

Computer-vision and predictive-analytics models: detection, classification, estimation — with results presented in decision dashboards.

Who it is for

Industries with visual data or time series: manufacturing, logistics, retail, energy.

What the client receives

  • Model trained and evaluated on the client's data
  • Decision dashboard with explanations
  • Anomaly alerts
  • Complete technical documentation

Example uses

  • Quality control on the production line
  • Demand forecasting and stock optimisation
  • Detecting anomalies in energy consumption

ERP, CRM and legacy integrations

Connected systems

What it is

Connecting AI solutions to existing ERP, CRM and legacy systems via APIs, adapters or message queues — without replacing your infrastructure.

Who it is for

Organisations with significant investments in existing systems that must be preserved.

What the client receives

  • Audit of existing systems and integration points
  • Documented adapters and APIs
  • Error handling and retries
  • End-to-end testing in a staging environment

Example uses

  • Order synchronisation between AI and ERP
  • Automatic letters generated from CRM data
  • Feeding dashboards from disparate systems

Government-scale systems

Critical infrastructure

What it is

Institutional-scale AI systems: digital citizen services, case-file processing and assistants for public servants, with strict audit and compliance requirements.

Who it is for

Ministries, city halls, agencies and public institutions in Romania and the Republic of Moldova.

What the client receives

  • Architecture hosted in the EU or on-premise
  • Full traceability of AI decisions
  • Security audit and compliance documentation
  • Training for the institution's teams

Example uses

  • Digital assistant for informing citizens
  • Automatic processing of applications and files
  • Legislation search for public servants

Your industry is not on the list?

The diagnosis at the start of every project shows exactly where AI creates value in your organisation.

SI Lab – Super Intelligence Lab